Policies

Convenience of Shopping Online
Thank you for this opportunity to serve you.  As a consumer, we know that you have numerous shopping choices and options and we appreciate your loyalty.  We are committed to provide you a simple and pleasurable shopping experience.

Our Guarantee
At Be Gifting Baskets, we strive for excellence in every aspect of our business. Your satisfaction is very important to us.  We guarantee that our entire gift selection is of the utmost in freshness, quality and presentation.  If you are not fully satisfied, simply let us know.

Ordering Options
Online  -  www.begiftingbaskets.com
Call Toll Free  -  (866) 213-2552
Fax Toll Free  -  (866) 303-1222
E-mail  -  customerservice@avilmailbox.com

Payment Policy
Payment is required at time of order.

Shipping & Delivery Policy
For complete shipping information please see our shipping page.

Hospital & Hotel Deliveries Policy
Deliveries to hospitals and hotels are NOT RECOMMENDED.  Since their deliveries normally go to a general receiving department and then get routed to the recipient’s room, we do not guarantee these deliveries. Sorry, no refunds will be given should you decide to ship to these types of locations.  Therefore if you place your order with a hospital or hotel delivery address, we will assume you have taken all this into account. Instead of a hospital delivery, we highly recommend that you ship to either a nearby family member if possible or to the patient’s home address.

Product Substitution Policy
Be Gifting Baskets will make every effort to deliver products as presented on our website.  Occasionally, an item you choose may become unavailable and it may be necessary to substitute that item with an item that is of equal or higher value.  Be Gifting Baskets will not be required to inform a customer that a substitution was necessary.  During the hot summer months all chocolate and melting items will be substituted with non-melting items.

Cancellation Policy
We are unable to accept cancellations of orders as we begin processing them immediately upon receipt.

Return Policy
Most of our products are perishable and therefore cannot be returned and will only be replaced or refunded if they arrive damaged thru the shipping process.   Non-perishable items can be returned at your expense after contacting us and obtaining an RAN (return authorization number).  You must notify Be Gifting Baskets within 2 business days of delivery (day package is received is day one).  The non-perishable approved item must be returned to us within 14 days of delivery along with the RAN, in the original packaging and unopened.  Unauthorized returns, refused shipments or non-delivered packages will be discarded and no refunds will be issued.  Shipping and Handling fees are non-refundable. Any returns using our UPS account will be charged to your card. Please return the package at your expense to avoid this additional fee. No exceptions.

Damage Policy
Be Gifting Baskets is held to the rules and guidelines set forth by the carrier.
Should a package be damaged in shipping, you must retain all packaging, as it may be required by the carrier and/or Be Gifting Baskets for verification of damages.  If you dispose of the packaging prior to inspection or if you cannot provide photo proof (if requested), no refund or replacement will be honored.  You must notify Be Gifting Baskets of package damage within 2 business days of delivery (day package is received is day one).
Be Gifting Baskets will initiate a claim with the carrier.  If the claim is approved and paid by the carrier, we will reimburse you the amount you paid Be Gifting Baskets including original shipping costs.  Normal processing time takes up to 8 weeks.

Chocolate Policy
Melted chocolate is not considered damaged product.
Chocolate will melt in the heat and will not be guaranteed, replaced or refunded and is not considered "damaged".  All chocolate gifts and candy bouquets will be shipped as ordered.  Small chocolate pieces found inside other gifts will be substituted during the warmer summer months (April - September).